Customers should inspect their order as soon as it arrives.
Report problems within 48 hours
If an item arrives damaged, defective, incorrect or significantly different from the item ordered, contact Body Garage within 48 hours of delivery.
Photo or video evidence may be requested.
Eligible returns
Eligible products may be returned within 7 days of delivery where the item remains:
- Unused
- Unopened where hygiene applies
- In original packaging
- In resalable condition
- Accompanied by proof of purchase
Items we cannot normally accept
Returns may not be accepted for:
- Used perfume
- Opened skincare/cosmetics where hygiene applies
- Broken product seals
- Damage after delivery
- Altered products
- Issues reported outside the return window
- Change of mind after opening or using a fragrance
Wrong or damaged products
Where Body Garage confirms an error, the resolution may include:
- Replacement
- Exchange
- Store credit
- Refund
depending on circumstances and stock availability.
Refunds
Approved refunds are initiated after the issue has been reviewed.
Where an unavailable paid item requires a refund, Body Garage aims to initiate the refund promptly.
Final settlement time depends on the customer's bank or payment provider.
Delivery charges are generally non-refundable unless the problem resulted from an error by Body Garage.