REFUND POLICY
Refund Policy
Refund and exchange requests are reviewed carefully because fragrances and beauty products require safe handling.
Eligibility
RETURNS & REFUND POLICY- At Body Garage, customer satisfaction is our priority. If you experience an issue with your order, we are here to help. RETURNS- Due to the nature of beauty, skincare, and fragrance products, we only accept returns under the following circumstances: * You received the wrong item. * The item arrived damaged. * The item was defective upon delivery. To qualify for a return, you must notify us within 48 hours of receiving your order and provide clear photos or videos showing the issue. Returned items must be unused, unopened, and in their original packaging unless the product arrived damaged. NON-RETURNABLE ITEMS- For hygiene and safety reasons, we cannot accept returns for: * Opened perfumes * Used skincare products * Opened cosmetics * Products damaged through misuse * Change-of-mind purchases REFUNDS- Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed using the original payment method or another mutually agreed method within a reasonable period. EXCHANGES- Where appropriate and subject to availability, we may offer an exchange instead of a refund. DELIVERY CHARGES- Delivery fees are generally non-refundable unless the return is due to our error or a defective product. CONTACT US- If you have any concerns regarding your order, please contact our customer support team with your order number and details of the issue. We are committed to resolving genuine concerns promptly and fairly.
Condition
Items should be unused, unopened, and in their original packaging unless the issue is related to damage or an order error.
Review process
Contact us with your order details, photos where relevant, and a short description of the issue so we can review the request.